We had a problem with our Dell laptop at home. So we decided to call up the 24 hr helpline to find out what can be done to resolve our issue. When we were trying to find the helpline toll free number, we realised that we also have the option of chatting with a Dell customer representative before calling them up. So after waiting for about 2 min, a session with a dell rep on the other end started. The third question posed to us by the representative was "Are you using a dell laptop?".I could not stand the absurdity and the foolishness of this question because that site was meant for dell troubleshooting and if i had not owned a dell laptop ,why would I even bother going to their website for resolving the issues with the laptop. After 15 min of inconsequential chatting, we realised that there were better ways in which we could have spent those 15 min. The rep finally decided to end the chat session and signed off by saying "we apologized for the inconvenience". Was he trying to tell us that he already knew that he dint hav any solution for our issue and he has apologized before hand or was it a grammatical error due to confusion between the present and the past tenses.? Either ways, its a shame to have such guys on the online support team which adds to the agony of the already troubled laptop user who starts such chat sessions with lots of hope that their issues will be taken care of by smart people!!
